Modularity is one of the new features that makes DiG more flexible and more responsive to utilities’ different objectives. The integration of DiG with any infrastructure a utility already possesses is feasible and billing systems, Meter Data Management, utilities’ portal and CRM/ERP can perfectly communicate with DiG platform.
With customizable homepage, utilities can now decide more dynamically than ever before what digital functionalities to offer to their customers. They have the chance to promote their services and engage consumers into energy efficiency by focusing and highlighting what triggers them the most.
Personalization becomes robust and expands to the whole range of DiG features such as notifications, content, games, challenges and incentives. Hence, the user’s experience and satisfaction are maximized and the desired behavioral change is realized.
Disaggregation and serious games are introduced to users and promise to help them understand their consumption pattern, acknowledge their inefficient habits and ultimately teach them how to think and act greener.
Moreover, the novel “Geolocation” functionality is now deployed to allow users conceptualize who are their actual neighbours and what are the actions they do in order to be efficient and engaged.
“It's a real pleasure to be part of this amazing team and making the dream come true. Building state-of-the-art technologies and tools for utilities and their customers for educating and making people aware of energy efficiency is a challenge that drives our product design and implementation. “ explains Manto Papagianni, Head of Product Division at Intelen. “Innovation and creative thinking is our philosophy and both are embedded in our day-to-day handling”
Lastly, advanced platform analytics are introduced to enable Utility executives, Marketers and Strategy officers to track their customers’ dynamic performance in terms of efficiency and engagement too. As a result, utilities can enhance their data driven decision making and take advantage of the cross-selling opportunities and the use of all behavioral usage data interactions (uniquely created on the fly, using DiG responsive mobile app) that DiG platform generates.
Based on recent Utility deployments, the average sustained consumer engagement is in between 60% and %70 per month, unlocking various alternative revenue models and enhancing the utility’s digital transformation.
For more info contact:
Mr. Sotiris Efthimiou, Business Development Manager
About Intelen Inc: Intelen is a software intelligent technology provider delivering integrated SaaS solutions for the digital transformation of the energy utility sector. Holding four international patents, two award winning mobile apps and numerous innovation awards, Intelen continues to design state-of-the-art solutions for engaging its end-users into digital energy efficiency and enabling its utility executives to easily monitor the progress of their customers.
More @ http://intelen.com
About DiG SaaS: is Intelen’s flagship product, a modular award winning SaaS platform (web and mobile application including analytics Admin panel) especially designed for Energy Utilities to help and enhance their transformation to a digital Service provider. DiG aims in high level consumer engagement and loyalty, through various approaches using game mechanics (gamification), data analytics, customer awareness and segmentation, consumption patterns and disaggregation, in order to reduce churn rate and increase sales and satisfaction.