Anytime, anyway, anywhere DiG is there to help energy providers
Customer-centric approach for higher and long-lasting engagement
Achieve engagement and savings even without smart meters
Gain cross sell and marketing insights through analytics
Anytime, anyway, anywhere DiG is there to help energy providers
Customer-centric approach for higher and long-lasting engagement
Achieve engagement and savings even without smart meters
Gain cross sell and marketing insights through analytics
DiG Voice of Customer
DiG Voice of Customer (VoC) module is here to serve utility's customer easily and directly!
It is a complete customer support service and help center ... on a single point!
DiG VoC is a powerful tool that provides utilities with numerous functionalities regarding customer support.
- Intelligent FAQs search
- FAQs rating
- In-platform conversation with customer support
- Call-back service
- In-platform issues management
- Customer support service rating
By using it utilities will benefit in many ways.
- All communication history is in one place. Everything is properly filed and can be easily analyzed.
- Customer service costs will be significantly reduced.
- Helps companies collect feedback on the FAQs and customer support effectiveness.
- Customers feel calm and secure. A professional tool makes them feel that a team is there and cares about their needs.
DiG Loyalty
DiG Loyalty module helps energy companies built long-term relationships with their customers!
Through DiG utility customers can register to the loyalty program in order to:
- Collect points by performing specific interactions selected by the utility (e.g. paying on time)
- Redeem their points and earn gifts, coupns etc
- Enjoy unique benefits
So, with DiG Loyalty program utilities will:
- Improve customer experience and satisfaction
- Enhance customer loyalty
- Increase customer lifetime value
DiG Energy - all about your Energy and Bills
Our DiG Energy module gives users the ability to monitor their energy consumption and cost through a wide range of functionalities and learn about environmental and energy efficient practices affecting their daily consumption!
DiG Engagement - Energy efficiency can be fun after all!
DiG Engagement module ensures long-term success through the use of educational content and gaming principles in combination with cross selling opportunities that helps utilities to attract new customers, retain existing and addresses business-related behavior changes on their daily energy use.
Taking gamification seriously: Keep users loyal and engaged with the utility by applying gamification techniques. Gamification encourages utility's customers to undertake and adopt actions and behaviors that they may not adopt left to their own devices. For the first time, it relies on the use of game thinking and game mechanics to leverage people’s natural design for competition, achievement and status.
Communication channel
DiG is a communication tool that enables utilities to effectively interact with their customers. Acting as a direct crowdsourcing platform and supporting the conduction of targeted surveys, DiG can build a personal relationship of trust with each customer of the utility.
Engagement through gamification, education and personalization
Based on critical for end users' motivation components, DiG entails high engagement by delivering personalized services that maximize users’ value, satisfying their need for social interaction and all that while playing. Users are challenged to undertake and complete actions that allow the deeper understanding of such actions benefits. The objective of each challenge differs as the ultimate goal is users to get familiar with as many sustainable behaviors as possible so as to adopt them in their daily routine. Data driven educational content for higher energy efficiency, lower peak demand and demand-response issues aim to facilitate users learn sustainable tips and lead to behavior change.
Customer satisfaction & loyalty
Through the daily interaction and the acknowledgment of added value, users finally become loyal as their satisfaction remains constantly high.DiG Marketplace - The cornerstone of our platform
Energy providers can maximize their revenues through targeted cross selling campaigns. DiG Marketplace offers a unique personalized and gamified experience to end-users through the introduction of virtual coins, online coupons and advertising. DiG marketplace is designed to recognize and provide the most suitable rewards that maximizes each user’s satisfaction and trigger sentiments of joy and pleasure.
Personalized rewards
Users are rewarded in multiple ways for their effort and performance. Reward system is designed to recognize and provide the most suitable rewards that maximizes each user's satisfaction and trigger sentiments of joy and pleasure.
Personalized banners
Aside from the different discounted offers and rewards users are informed by useful online advertisements that help them find other suitable offers when and where they want.