Intelen’s primary objective is to engage people to rethink how they act, live and build up value for future generations, by adopting a sustainable way of life.
- Customer-centric approach
- Engage through education
- Simplicity through gamification
- Maximize end-users engagement
- Create alternative revenue streams
Our differentiation points:
- Cloud-based SaaS
- Operate with or without smart meters
- Modular & flexible architecture
- Gamify procedures rather than only objectives
- State-of-the-art mobile apps (iOS & android)
Frequently Asked Questions
How long does the preparation period usually take?
Normally, it takes no more than 2 months.
What does it include?
It includes the integration phase and communication with the utility where it is defined the type and amount of data to be exchanged together with the synchronization process. Moreover, legal and marketing issues such as rebranding are clarified and agreed upon. During this process the coordination of the IT and Marketing departments is crucial.
If there is no smart plug/smart device installed, how can the platform take data?
In case there is no smart plug/smart device installed, then the data can be extracted through various ways. The communication will be agreed during the preparation phase and it can take the form of web services, csv upload, manual insert through the platform etc. The platform is fully operational even though no smart devices are installed. Of course, in case of smart devices installation the full potential of the functionalities would unfold.
Is there an alternative to enter meter readings manually or via an app?
Yes, in the DiG platform the user may enter meter readings manually through the web or mobile app.
In the case of customers with smart readers, what is the frequency of the data displayed in the app?
The frequency of the displayed data depends on the smart readers transmission capabilities. Our platform display in charts currently goes down to 15min intervals. In any case, the platform is capable of going down to more frequent time intervals.
If we first pilot the platform and then roll it out to our full customer database are we going to be charged again with the preparation phase?
No, the preparation phase happens only once.
- How long does the preparation period usually take?
Which are the main differences between the DiG web platform and DiG mobile platform?
95% of the features of the DiG web platform exist in the DiG mobile platform. The difference lies on the level of detail in the mobile app.
What is the OS the web platform supports?
The web platform supports Windows, Mac, Linux and is also designed for PCs, Laptops and Tablets.
Is the mobile platform for both IOS and Android?
For what kind of customers is the DiG platform suited?
The DiG platform is suited for Residential users, SMEs and C&I customers. The DiG platform’s functionalities are tailored to the needs of each one of these different types.
How do customers receive insights and call to actions both for the Energy and Engagement module? Is there a kind of report or notification sent to the customers? How does that work?
For both modules, customers receive insights through our notification engine. There are following types of notifications:
a. Event based notifications in mobile and web app. These notifications are more personalized and are triggered based on specific events of the customer’s energy usage and interaction with the platform. For example, the customer has for a number of days an abnormal energy usage from its typical profile. The system notifies the user through email, web and mobile notification.
b. Ad-hoc notifications in mobile and web app. Ad hoc notifications are sent manually and can be sent either as a simple email, or push or web notification.
In addition, for the mobile apps push notifications are available. Furthermore, there are specific events for which is necessary to notify the user through emails. For example, in case a user is inactive for a long period of time emails are preferred than a web notification.
For the savings, can you compare different periods of time?
Depending on the available data savings can be calculated respectively by comparing different periods of time. For instance, this year with last year, this year’s summer/winter months with last year’s summer/winter months etc.
Does the component of the energy module require smart plugs to be installed? What can you do without plugs?
No, the energy module does not require the installation of smart plugs. Without plugs the system can use billing data or last day’s data to display in the charts. The use of smart plugs and other smart devices is useful for achieving a high level of detail and personalization regarding the energy module. However, this does not hinder the successful deployment of the energy module.
How well can we pilot with your platform in a rather standalone mode, considering only integration with technical consumption data, but not with our CRM system?
The platform can be deployed in a standalone mode as long as the participants are selected and gathered in advance so as to be able to authenticate them in the platform and link them with their consumption data.
What would be exactly the scope of a pilot?
Our platform is designed for boosting the engagement and energy efficiency among your customers. So, depending on your own business objectives and goals the scope of the pilot will be adjusted accordingly. This is something to be discussed between Intelen and you during the preparation phase.
Who is in charge of the daily monitoring and follow-up of the platform and its users?
During the pilot the daily monitoring and follow-up of the platform and its users will be performed by Intelen so as to ensure a maximum level of user experience.
Once the platform is fully rolled-out then its administration can be offered as a managed service by Intelen. In any case, Intelen will provide training sessions so as you can operate the administration of the platform. Consulting services regarding platform administration issues, behavioral data analytics insights, customer segmatation and marketing campaigns are provided by Intelen throughout the product lifetime.
In the case of a roll-out after the pilot to our full customer database, what are the cost drivers and what is the level of these costs?
The licence fee of the platform is volume based according to the number of users per year. Volume discounts may apply as customer volume increases. For more details, please contact us at firstname.lastname@example.org.
And what is the setup time to extend the pilot to our full database?
The platform is fully expandable so there is no additional setup time in this case.
- Which are the main differences between the DiG web platform and DiG mobile platform?
Customization & Integration
Is the product 100% white labeled?
Yes, our DiG platform is a white label product and can be 100% re-branded according to your logo, corporate colors etc. as per your request / specifications.
Is it possible to design functionalities in the platform according to our market’s specifications (i.e. billing system)?
Yes. During the preparation phase you may advise us on any market particularity that we have to take into account during the integration.
Is it possible to integrate existing components from our portal to your platform?
Yes, it is possible to integrate existing components to our platform if you wish.
We have our own portal and we only need some of the modules of your platform. Is this possible?
Yes, it is possible due to the modular development of our platform through APIs we can connect the selected components with your portal in a smooth transparent way to the user.
- Is the product 100% white labeled?
For the peer comparison, how do you define similar users and how do you guarantee that these users are similar?
We group similar users based on a variety of characteristics such as demographics, house details etc. which are answered by the users through our platform. Given the assumption that this data are true and are given freely by the user we can guarantee the similarity among users.
Which data do you already have in order to build peer groups from day 1?
From day 1 we have the ability to group people based on two main traits – their historical consumption data and their location. Moreover, in our database we have already formed main peer groups contributing to identifying a baseline per group that enables us with a first user categorization and profiling.
Considering that our main goal with the platform is building customer loyalty, which exact KPI’s can you measure after the 4 months pilot?
We measure several KPIs which are based on the platform analytics. Some only of the examples here would be the average time spent in the platform, number of page views and unique visits, the actions performed in the platform – both mobile and web app, the mostly visited functionalities and modules, the preferred browser, OS and mobile device brand etc. On a daily basis, we gather, process and analyze this data so as to distinguish whether the customer loyalty and the engagement level have been increased.
How will you measure the customer satisfaction level?
Another major factor for the user feedback are the surveys. Through surveys we can measure the customer satisfaction levels before and after DiG’s intervention. Surveys are customizable and can address any possible customer request. As a result, we measure customer satisfaction periodically and according to the results we take the necessary actions to boost it.
- For the peer comparison, how do you define similar users and how do you guarantee that these users are similar?
Content & Gamification
Can the tips and quizzes be adapted with the events on the market?
Intelen offer a pool of tips and quizzes which can be adapted or can be extended according to the needs of each customer.
How customizable is the content? Can I add my own categories to tips and quizzes?
Our content is very customizable. Any type of our content can be tagged with one or more categories such as “energy efficiency”, “cooking” and “kitchen” all together. So, you can either add a category to our existing content or even add your own content categorized as you wish.
What if I don’t like the content that is displayed in the platform? What can I do?
The content that is displayed in the platform is always approved by you before distributing it to the users. Retrospectively, the scheduled content can be deleted, in case you consider it no longer relevant.
Who provides new input for topics, new challenges and relevant content? Will Intelen perform analysis on the data to generate insights? Or is this our responsibility? How will that work?
Intelen offers a pool of content and a wide range of challenges. Intelen performs offline analysis on the data and can generate insights that can be used in order to adjust the content or any other action that needs to take place. This offline analysis can be offered to you as consulting services and through reports that our Data Analysis department produces.
For the profile questions, what are the details you collect? Since we consider this data collection as a start point for personalized advice, this is crucial.
Our questionnaire is divided into several sections which contain respective questions that users should reply in order to complete their profile. The details refer among others to demographic data (number of occupants, age etc.), home details (m2, type of house, etc.), appliances data, behavioural data etc. All questions are customizable and can be adapted so as to suit your needs. In addition, since there are numerous questions, they are gradually revealed to the users so as to keep them alert and retrieve the most valuable information we need for personalized advice.
Can the prize inventory be a reduction on other devices sold by us? Is there a cross-selling potential through your platform?
The prize inventory contains prizes defined and agreed upon with you. They can take the form of an actual prize, a discount in their bill or a reduction on other devices sold by you. In general, our prize inventory is something very flexible and dynamically structured enabling also cross-selling opportunities.
Is there a prize redemption mechanism?
Yes, there is a prize redemption mechanism through which the supplier is notified about the claim of the prize. In addition, the supplier is being informed of the prized options (size, colour etc.) and about the shipping address.
- Can the tips and quizzes be adapted with the events on the market?